hundreds of clients have chosen TrustMate

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TrustMate is an innovative review management tool that stands out from the competition with its unique features and effectiveness.

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I am very satisfied, the service helped me choose shoes that fit my foot perfectly 🥰

see how TrustMate does it

See the real results
of our solutions

You often ask us for specific implementation examples and the real results our solutions bring. In response to your expectations, we have prepared a summary of key features that have helped our clients increase sales, improve conversion rates, and strengthen trust in their brand.

Here you will find detailed implementation descriptions, time required for deployment, as well as comments from managers responsible for the project on the client side and TrustMate expert comments, who were responsible for the implementation.

Through these case studies, you will see how our solutions – from gathering and displaying reviews, implementing the Omnibus and DSA directives, to integrating with Google – impact e-commerce development. You might already notice features that could help boost sales in your store as well!

Firstly, we really liked the ability to write hints for customers' reviews. Thanks to this feature, customers' reviews became significantly longer and provide real help in making a purchase decision. Secondly, the option to add photos to reviews after approval by a moderator – fantastic! The integration with TrustMate went smoothly, both thanks to the efficient support and the panel, which is so easy to use that you want to use it. The wide range of review display options on the store provides many possibilities for customizing the appearance to the store's needs, which I also consider a solid plus.

Aleksandra Odzijewicz image
Aleksandra OdzijewiczMarketing Manager Gorteks
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deployment at lightning speed

Full deployment in under
1 month

01

First Meeting

During this meeting, we present the details of the review collection system to the client. We discuss the benefits they can achieve, including improving the store's image, increasing the conversion rate, and visibility in Google search results. We analyze the client's business needs, customize functionalities to fit their business model, and answer any questions. We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.

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01

First Meeting

During this meeting, we present the details of the review collection system to the client. We discuss the benefits they can achieve, including improving the store's image, increasing the conversion rate, and visibility in Google search results. We analyze the client's business needs, customize functionalities to fit their business model, and answer any questions. We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.

02

Contract Signing

We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.

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02

Contract Signing

We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.

03

Implementation Meeting

Training for the client's team, covering key system functionalities, integration methods, and best practices for collecting reviews. We jointly determine what data we want to collect from customers, how the review request process should look, and how to use the collected data to optimize conversion rates.

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03

Implementation Meeting

Training for the client's team, covering key system functionalities, integration methods, and best practices for collecting reviews. We jointly determine what data we want to collect from customers, how the review request process should look, and how to use the collected data to optimize conversion rates.

04

Launch of Invitations

Installation and configuration of the review request system. We test the correctness of the integration, check if the system correctly sends review requests, and verify that data is collected properly in the admin panel. At this stage, we address any technical issues.

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04

Launch of Invitations

Installation and configuration of the review request system. We test the correctness of the integration, check if the system correctly sends review requests, and verify that data is collected properly in the admin panel. At this stage, we address any technical issues.

05

First Emails

We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.

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05

First Emails

We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.

06

First Collected Reviews

We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.

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06

First Collected Reviews

We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.

07

Displaying Reviews on the Website

Reviews are now ready to be published on the store's website. We launch widgets that present customer shopping experiences in an attractive way. Additionally, properly configured reviews support organic positioning on Google (SEO), as unique reviews are treated by the search engine as content that increases the page's value.

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07

Displaying Reviews on the Website

Reviews are now ready to be published on the store's website. We launch widgets that present customer shopping experiences in an attractive way. Additionally, properly configured reviews support organic positioning on Google (SEO), as unique reviews are treated by the search engine as content that increases the page's value.

08

Stars on Google

After gathering a sufficient number of reviews, the reviews also appear in Google search results as stars next to the store's links. As a result, the click-through rate (CTR) increases, which directly translates to more traffic to the store and potentially higher sales. Systematic review collection helps maintain high-quality ratings and increases the store's credibility in the eyes of customers.

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08

Stars on Google

After gathering a sufficient number of reviews, the reviews also appear in Google search results as stars next to the store's links. As a result, the click-through rate (CTR) increases, which directly translates to more traffic to the store and potentially higher sales. Systematic review collection helps maintain high-quality ratings and increases the store's credibility in the eyes of customers.

Email invitation to review

Personalization is the key
to success

gorteks custom email

For Gorteks, a brand specializing in women's lingerie, we designed a review invitation email in a clear and subtle version, aligned with the elegant style of the brand and logo. The transparent look adds lightness, highlighting the delicacy and exclusivity of the products.

The communication was tailored for Gorteks' clients – sensual yet professional. Despite the minimalist approach, the email is effective in gathering valuable reviews.

E-commerce in the lingerie industry is not just about sales, but also about fitting the product to the individual needs of clients. The implementation of TrustMate at Gorteks went smoothly, without major technical challenges, thanks to the team's open approach. We applied solutions tailored to the specifics of the industry – for example, questions about size fitting, comfort of wearing, and material quality. The system operates stably, and the company effectively uses our features to build even greater trust among buyers.

Paweł Kubiak image
Paweł KubiakCPO TrustMate
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form with suggestions

We suggest
what to write about...

review form
hints
picture mode

The intuitive form was adapted to the specifics of the lingerie industry, suggesting to clients what aspects to focus on when evaluating products. Suggested categories include, among others, fit, comfort, material quality, and durability after washing.

The smart suggestion system helps formulate longer reviews that include important keywords, which enhances their value for future buyers. The optimized layout of the form ensures a smooth review process, and users feel guided throughout the entire review creation stage.

For companies in the fashion industry, the time and smoothness of implementation are crucial, which is why from the beginning we provided Gorteks with full support at every stage of the implementation. Our team was available in video meetings to help in real-time with the configuration and adaptation of the system to the client's needs. The priority was the quick launch of reviews containing details about size fitting and material quality, which in the first weeks already brought an increase in customer trust.

Martyna Maksymowicz image
Martyna MaksymowiczDirector of implementation TrustMate
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Company Profile

Credibility for customers
and Google

gorteks profile page

How often do you search for the phrase Gorteks reviews before purchasing new lingerie? This is one of the key steps customers take when seeking reliable information about product quality and store service. TrustMate’s business profile ensures transparency and allows users to quickly find authentic ratings, reviews, and shopping trends.

Customers can see which models are the most popular and which aspects – comfort, material, or fit – are most frequently rated. This solution builds brand credibility and supports purchase decisions.

Review presentation in widgets

Customer in the store? Convince them
to buy through reviews

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Authentic reviews can become the store's greatest asset if presented correctly. TrustMate’s solutions allow for aesthetically displaying reviews with a focus on important features, such as comfort, material quality, or durability after washing.

Clients can view real product photos in use and assess how lingerie looks on different body types. This makes online shopping more predictable, and the brand gains credibility, which directly translates to increased sales.

Product attributes

These are the data we collect during the customer’s purchase. The collected data is displayed with reviews and on widget filters.

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Fit on widgets

Data collected during the review process is displayed on widgets to help buyers make the right purchasing decision.

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User features

These features allow further personalization of collected reviews, making it easier for buyers to make even more accurate purchasing choices.

client attributes

Lingerie fit is the foundation of comfort, which is why general ratings aren't enough. TrustMate enables the collection of detailed data that genuinely helps future clients. When adding reviews, we ask about size fitting, comfort throughout the day, bust support, material breathability, and durability after washing.

This information is linked with attributes such as bra size, cup type, and material type, allowing reviews to be filtered by specific criteria. The result? Clients find their perfectly fitting product faster, and the store reduces returns.

Google stars

Highlight products, draw attention of buyers
to the highest-rated ones

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When a client browses the lingerie category, they often have dozens of models of bras and panties to choose from. Thanks to TrustMate, stars appear on product lists, highlighting the best-rated items. In such categories, the number of reviews and average rating often influence the choice – especially when the client is unfamiliar with a particular model. This solution helps users make informed decisions and directs them to products with the highest recognition, while increasing the sales of bestsellers.

Standing out in Google search results is crucial for online stores, and stars next to the store and product names significantly increase visits. TrustMate automatically sends reviews to both Google ads and organic search results, ensuring that customer reviews are visible directly in search listings. Microdata in widgets ensures proper display of ratings in star form, which increases click-through rates and builds greater trust in the brand.

At Gorteks, from the very beginning, we focused on smooth and efficient communication. In the fashion industry, quick response is important, which is why we are always available to the client by phone, email, and chat, resolving requests within a maximum of 48 hours. We helped in adjusting system settings and advised on how best to use reviews in marketing campaigns. Thanks to this, TrustMate works not only as a tool for collecting reviews but also as real support in building brand trust.

Natalia Bilska image
Natalia BilskaKey Account Manager TrustMate
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Omnibus and DSA directives

Transparency and compliance
with regulations

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Review transparency is key to building customer trust. By implementing TrustMate, each review has a graphical badge showing its publication path – whether it comes from an actual buyer or was added by another method.

Expanding the widget allows users to familiarize themselves with the detailed description of the review collection and moderation process, ensuring compliance with the Omnibus Directive and DSA. Additionally, users can report reviews if they spot potential violations, which ensures a higher level of authenticity of the content.

Implementations

Hundreds of clients have already chosen TrustMate!
Do you have time to wait?

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wittchen.com logo
R-GOL.com logo
sklepmartes.pl logo
rylko.com logo
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fitanu.com logo
panitorbalska.pl logo
denley.pl logo
ebutik.pl logo
modnyportfel.pl logo
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