Changelog

We’ve improved the design and structure of categories with optimized descriptions, clearer navigation paths, and user-friendly URLs. These updates enhance both the user experience and search engine visibility.

The review invitation splitter is now integrated with NFC and physical stands. We've also added a statistics module that lets you analyze the effectiveness of invitations and identify the sources of reviews-making it easier to measure performance at physical locations.

We’ve added the ability to automatically publish comments directly from the assistant - no manual approval is required.

Optimize your time and simplify the review management process while maintaining seamless operations.

We’ve added trend charts that show the number of reviews and average ratings over time, as well as by location. The new date range and filtering options allow for in-depth performance analysis of each listing.

An updated view of your Google My Business listings with clear legends, an intuitive rating layout, and faster access to each location’s details. We’re making daily analysis and Google presence management easier than ever.

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The new GMB Masters module allows you to manage all your company’s Google listings comprehensively. Collect reviews, analyze statistics, monitor key trends, and respond to issues in real-time - all within a single, automated dashboard.
The tool supports both individual locations and networks or franchises.

Thanks to the new FAQ section in business profiles and the Hydra and Chupacabra widgets, customers can quickly find answers to frequently asked questions, improving communication, saving your team’s time, and positively impacting your website’s visibility in Google search results.

In response to the needs of the hospitality and restaurant sectors, we've enhanced TrustMate business profiles to offer a more comprehensive view of your property to potential guests. The new features are designed to present key information in a clear and visually appealing way while highlighting the unique character of your venue - from interior showcases to the latest guest reviews.

Product reviews also appear on TrustMate business cards. This way, customers can quickly see reviews for specific products directly on your business card!

From now on, you’ll see brief updates about new TrustMate features and capabilities when logging into the dashboard. This way, you’ll quickly discover the latest tools designed to help you make the most of our platform.

TrustMate has become an official partner of IdoSell, offering advanced integration for automatic customer review collection. This enables stores on the IdoSell platform to effortlessly gather authentic, multimedia-enriched reviews, reach international customers, and effectively boost conversion rates.

The integration is available directly in the IdoSell panel - simply activate the TrustMate plugin and start building customer trust immediately!

As part of our international expansion, Bosnian language 🇧🇦 has been added to TrustMate. Now you can showcase customer reviews locally, supporting your growth into the Bosnian market and building trust with new audiences.

We've introduced clear stage indicators in our review collection forms. With intuitive guidance and visual highlights, the process of leaving a review is now more user-friendly and straightforward for your customers.

We've added a "Credibility" filter in the "Reviews" tab, allowing you to quickly monitor the number of each type of review and manage them with ease. This helps you maintain greater transparency and strengthen your brand's credibility.

Product mediation facilitates private dialogue with customers who have submitted negative reviews about a product. With this feature, you can effectively manage dissatisfaction for up to 21 days and turn as many as 6 out of 10 negative ratings into positive shopping experiences.

From now on, you can automatically import reviews from your Google My Business profile directly into TrustMate. This allows you to showcase Google reviews on your website through TrustMate widgets, enhancing your credibility and increasing customer trust.

Reviews enriched with photos and videos will now be displayed in all language versions. This way, customers will see multimedia even in automatically translated reviews, which will boost their engagement and positively impact SEO and purchasing decisions.

In response to the needs of the HoReCa industry, TrustMate has introduced a dedicated registration path for hotels and restaurants. This enables businesses in the sector to more quickly tailor services to their profile and more effectively collect customer reviews.

User features allow you to collect additional customer data such as height, weight, or waist circumference. This helps new shoppers choose the right size more easily-for example when buying a T-shirt, they can compare themselves to people with similar body measurements.

Questions about user features are intuitively placed within the review process and can appear as sliders, dropdown menus, or text fields.