TrustMate is an innovative review management tool that stands out from the competition with its unique features and effectiveness.
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I am very satisfied, the service helped me choose shoes that fit my foot perfectly 🥰
You often ask us for specific implementation examples and the real results our solutions bring. In response to your expectations, we have prepared a summary of key features that have helped our clients increase sales, improve conversion rates, and strengthen trust in their brand.
Here you will find detailed implementation descriptions, time required for deployment, as well as comments from managers responsible for the project on the client side and TrustMate expert comments, who were responsible for the implementation.
Through these case studies, you will see how our solutions – from gathering and displaying reviews, implementing the Omnibus and DSA directives, to integrating with Google – impact e-commerce development. You might already notice features that could help boost sales in your store as well!
Over the years, we’ve used many systems, such as Ekomi in Poland under the brand trusted.pl. After switching to TrustMate, I didn’t notice any decrease in review aggregation. However, TrustMate has an undeniable advantage because, for stores in other markets like Germany, we don't need to purchase a new subscription for a new domain – we can use one subscription. Additionally, TrustMate translates all our reviews into German, so we don't have to worry about that. It’s much easier to aggregate reviews and expand abroad when all the reviews collected so far are translated at the time of store opening. Another very important feature is displaying reviews in Google ads. As for ease of use and configuration, TrustMate beats everyone and leaves competitors far behind. In summary, TrustMate is simply better than the competition and many times cheaper for a company looking to expand into other markets.
During this meeting, we present the details of the review collection system to the client. We discuss the benefits they can achieve, including improving the store's image, increasing the conversion rate, and visibility in Google search results. We analyze the client's business needs, customize functionalities to fit their business model, and answer any questions. We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.
During this meeting, we present the details of the review collection system to the client. We discuss the benefits they can achieve, including improving the store's image, increasing the conversion rate, and visibility in Google search results. We analyze the client's business needs, customize functionalities to fit their business model, and answer any questions. We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.
We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.
We finalize the collaboration details, define the service scope, and set the technical and legal terms. The client receives access to the admin panel and implementation instructions. At this stage, we can also prepare a communication plan and schedule for the next steps.
Training for the client's team, covering key system functionalities, integration methods, and best practices for collecting reviews. We jointly determine what data we want to collect from customers, how the review request process should look, and how to use the collected data to optimize conversion rates.
Training for the client's team, covering key system functionalities, integration methods, and best practices for collecting reviews. We jointly determine what data we want to collect from customers, how the review request process should look, and how to use the collected data to optimize conversion rates.
Installation and configuration of the review request system. We test the correctness of the integration, check if the system correctly sends review requests, and verify that data is collected properly in the admin panel. At this stage, we address any technical issues.
Installation and configuration of the review request system. We test the correctness of the integration, check if the system correctly sends review requests, and verify that data is collected properly in the admin panel. At this stage, we address any technical issues.
We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.
We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.
We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.
We start collecting the first reviews from customers. We analyze their content, checking which aspects of the store are most praised and which require improvement. At this point, we can also begin segmenting reviews to better manage communication with customers and respond to reviews effectively.
Reviews are now ready to be published on the store's website. We launch widgets that present customer shopping experiences in an attractive way. Additionally, properly configured reviews support organic positioning on Google (SEO), as unique reviews are treated by the search engine as content that increases the page's value.
Reviews are now ready to be published on the store's website. We launch widgets that present customer shopping experiences in an attractive way. Additionally, properly configured reviews support organic positioning on Google (SEO), as unique reviews are treated by the search engine as content that increases the page's value.
After gathering a sufficient number of reviews, the reviews also appear in Google search results as stars next to the store's links. As a result, the click-through rate (CTR) increases, which directly translates to more traffic to the store and potentially higher sales. Systematic review collection helps maintain high-quality ratings and increases the store's credibility in the eyes of customers.
After gathering a sufficient number of reviews, the reviews also appear in Google search results as stars next to the store's links. As a result, the click-through rate (CTR) increases, which directly translates to more traffic to the store and potentially higher sales. Systematic review collection helps maintain high-quality ratings and increases the store's credibility in the eyes of customers.
For Butomaniak, we implemented a dynamic email invitation for reviews, where the main role is played by a bold orange – energetic and modern, perfectly matching the brand's visual identity.
We adapted the communication style to the audience – from sneakerheads to runners and streetwear enthusiasts. Despite the intense color, the email maintained readability and a professional look, and the number of reviews collected confirmed the effectiveness of the implementation.
In the footwear industry, the purchase decision depends on many factors – from comfort to material durability. Butomaniak is a company that knew from the start that a well-implemented review system could become an important competitive advantage. Together, we adapted our tools to this specificity – we introduced questions about size fitting, activity type, and cushioning. The implementation went smoothly, and the system works steadily, bringing real benefits to customers in the form of easier choices and fewer returns.
The modern review form for the footwear industry focuses on key aspects such as comfort, durability, cushioning, and grip. Intelligent suggestions help customers write long, valuable reviews that contain important phrases describing the functionality and quality of the shoes.
Thanks to a well-designed interface, the user intuitively goes through the entire review process, and the dynamic suggestion system makes it so that even short comments are enriched with relevant information. The result of the implementation is a larger number of substantive reviews that truly influence purchasing decisions.
The implementation at Butomaniak went smoothly and without unnecessary delays. From the start, we wanted the review system to not only collect ratings but also provide buyers with important information about shoe comfort and fit. The collaboration was seamless, and thanks to regular consultations, we could flexibly adjust solutions to the store's needs. After the system was launched, there was an immediate increase in user activity, with customers more willing to share their experiences. This shows how important honest reviews are in the footwear industry.
Have you ever searched for "Butomaniak reviews" before purchasing sports shoes? It’s one of the most frequently searched phrases by customers wanting to make sure they’re choosing a trusted store.
TrustMate's business profile allows users to quickly find reviews from other buyers, the most popular models, and sales trends. Thanks to this, users can see which shoes are highly rated for comfort, durability, and fit, which increases their confidence before purchase and strengthens the store's credibility.
Reviews should not just be an addition – they should become an essential part of the purchase process. TrustMate offers intelligent solutions that highlight the most important features of the rated footwear, such as comfort, fit, and durability.
Customers can see user photos and compare models based on real reviews. Thanks to this, buyers receive complete information that helps them make an informed decision, and the store gains higher conversion and customer loyalty.
These are the data we collect during the customer’s purchase. The collected data is displayed with reviews and on widget filters.
Data collected during the review process is displayed on widgets to help buyers make the right purchasing decision.
These features allow further personalization of collected reviews, making it easier for buyers to make even more accurate purchasing choices.
Every shoe is different, and well-chosen footwear is the key to comfort. TrustMate allows for gathering detailed information when adding reviews, asking about size fit, the length of the most frequently traveled route, user weight, cushioning level, and traction.
We combine this data with attributes such as shoe size, width, and color, allowing buyers to filter reviews according to their needs. This helps users easily find the ideal model and reduces returns for the store.
On a page full of hundreds of sports and lifestyle shoe models, customers often look for guidance to make the best decision. TrustMate introduces stars directly on product lists, so users can immediately see which models are the most popular and highest rated. In such cases, the number of reviews and the average rating become more important indicators than price. This results in customers being more likely to choose proven products, which reduces the risk of returns and increases shopping satisfaction.
In the fast-paced world of e-commerce, every method of standing out in search results matters. TrustMate enables automatic sending of collected reviews to Google ads and organic search results, so reviews appear as stars on Google listings. The use of microdata in widgets ensures that reviews are correctly interpreted by search engine algorithms, leading to a higher click-through rate. More clicks mean more traffic and better sales results.
In the fast-paced world of e-commerce, it is crucial that any issues are resolved quickly and effectively. That’s why at Butomaniak, we provide constant access to technical support – via phone, email, and chat. Each request is handled within a maximum of 48 hours, giving the customer assurance that they are not left alone with any challenge. Our goal is not only to respond to requests but also to provide advice on new features and optimization, which translates into real sales results.
Shoe buyers expect assurance that the reviews they read are reliable and legally compliant. Thanks to integration with TrustMate, each review has a graphic mark showing how it reached the page – whether it came from a verified customer or another source.
After expanding the widget, users can read a detailed description of the process of collecting and publishing reviews, ensuring compliance with the Omnibus Directive and DSA. Additionally, each review can be reported if found to be in violation of the rules, increasing trust in the reviews and the brand.